Susan was a pleasure to work with. She was thorough, professional, always reachable and communicative. There is no question that she takes pride in her work and is focused on client satisfaction.
Larry Sax and Leanne Chase
SUSAN is the best of the best. She was their for us every step of the way.
When we needed questions answered she got it done. ASAP. Every one should be so lucky to have an agent like her.
Susan helped us purchase a ski condo and was completely professional, responsive and patient the entire time. We looked for almost a year before we found the right property, and Susan showed us dozens of properties during that time. Because we live 2 hours away, there were many times that Susan went out of her way to view properties for us, sending us videos and photographs along the way. She knew exactly what we wanted in a property, and we ultimately trusted her opinion so much that we purchased our property sight unseen. We definitely recommend her.
We met Susan by chance, as she happened to be the listing agent for a property we wanted to view. As we were traveling some distance, she asked if we were interested in seeing other properties in the area.
She showed us several other properties, on one of which we made an immediate offer. Susan represented us through this process. Her attention to detail, professionalism and follow through was something that is seen too rarely. I would unhesitatingly recommend Susan and we continue to use her services.
Susan was great every time I called I received a response right away. She never hounded me with phone calls, she asked me several questions on what would make us happy. When she found a property that she thought fit she would send us photo's and all the information we requested. We were over 100 miles away so when we decided to come up for a showing she made sure all our questions we answered. I have already recommended Susan to several of my friends and would highly recommend her to anyone who is either selling or buying real estate in the north country.
This Spring, Susan helped us purchase a vacation home in Lincoln, NH. She worked with us for many months to find exactly what we were looking for - and found it!
Susan is professional and extremely responsive. Not only was Susan there to help from the beginning to the end of the purchase, she continues to be a resource even after the closing - helping us to find knowledgeable and trustworthy service providers in the area.
Susan gets our highest recommendation!
When we started our search for a home in NH, we were living in California. We saw a home on the web that looked interesting and it was posted by Susan. I responded on the site to contact agent. within a few minutes! Susan responded. We flew to NH and Susan had a schedule of homes for us to see that were absolutely right on for what we described and outlined for her.
Susan was the ultimate professional. She listened to what we thought we wanted, was extremely knowledgeable of the homes/area, and actually listened to us. Her follow-up was timely and sensitive. She is a very warm, very intelligent and interesting person. When we opted to look at other areas as well, she referred us to agents in those areas. We would highly recommend her to anyone looking for a home in her area.
Ann & Frank Thanos
Susan was Professional and friendly . Altered her schedule to show us multiple listings in one day because we were from out of town. Answered our questions promptly , and emails. We did purchase a home using Susan as our agent.
Recently my family bought a townhouse in Lincoln, NH near the Loon Mountain ski area. We had never bought a house before and were unsure of the process. We can’t say enough about how Susan Chenard alleviated our concerns. She has a well-structured system allowing her to schedule multiple showings at a time. Since we live two hours from Lincoln that meant viewing over twelve properties on one Sunday afternoon per our request. During that busy day we never once felt pressured by Susan to decide on anything. If anything her laid back approach allowed us to thoroughly enjoy the day and build a nice relationship with Susan void of hardcore sales tactics. In addition, Susan went above and beyond her job description by assisting us throughout the process. For example, Susan willingly secured not one, not two, but three estimates for a radon mitigation that was needed before we could close. Professionalism, trustworthiness and knowledge of the area are her strongest attributes. Most importantly to us was that Susan displayed tremendous patience while we asked every question that can be asked while going through this process. Through Susan’s efforts we were able to find the ideal place for our family. We would strongly recommend Susan to any family or friend interested in buying property in the Lincoln area.
Excellent agent! We used Susan as a buyers agent and she was awesome. She went right to work finding us what we wanted. She coached us on what to offer, what terms, and what to watch for. She worked very hard to make sure the closing was on time (our time, not the sellers). Best of all she kept us informed every step of the way. We would highly recommend Susan! You will not find a harder working real esate agent.
She was professional, dedicated, and hard working.
I first met Susan Chenard, via email, in a car ride home after skiing at Loon. My husband and I were talking about potentially purchasing a home slope-side and were looking at some websites to see what was available. As I clicked on a few brokers’ names to ask for more info about a place, Susan was the first person to respond to me and her quick email and phone responses were consistent through our entire home-hunting process and ultimately the home-purchasing process. If Susan took longer than an hour to get back to me, it was unusual. In the few cases that she couldn’t get back to me ASAP, she would still drop me a line within the hour and let me know when she could get back to me and answer my question.
Susan was professional, courteous, and prompt during the entire process. She knew the answer to almost all of my questions and if she didn’t know something, she was on it and I would get an answer back often within the day. I’ve bought and sold about 8-10 properties in my life and she has stood out as the only broker that has gone above and beyond any broker I have worked with in the past. The entire process was done remotely and there was never a glitch. Susan even helped me with the removal of old furniture in the home and was always there to meet someone that had to look at the unit whether it was for an inspection, potential contractor, thrift shop, etc. She was also instrumental in recommending contractors, inspection services, lawyers, etc, all of whom have been wonderful as well.
If you want a smooth transaction, I would recommend anyone looking to purchase a home in Lincoln to use Susan as their broker. She was all-around fantastic.
Thank you for all your help with finding a perfect place for us. We love it!
You have a gentle, yet very proactive and effective, approach, which worked very well for us! You were always available and prompt.
Thank you again!
Prakash, Vera and family